Thank you for shopping with us. Below is everything you need to know about our shipping policies, rates, and delivery times.

1. Shipping Options and Rates
We offer various shipping options to suit your needs. Shipping costs and delivery times vary based on your location and selected shipping method:

Standard Shipping: Estimated delivery within 5-7 business days.
Expedited Shipping: Estimated delivery within 2-3 business days.
Overnight Shipping: Next-day delivery for orders placed before 2pm.

Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order.

2. International Shipping
We ship to many international locations! Please be aware of the following for international orders:
Customs and Import Fees: International customers may be responsible for customs duties, taxes, or fees imposed by their country. These charges are not included in our prices or shipping costs.
Extended Delivery Times: International orders may take longer due to customs processing times. Delivery typically ranges from 7-21 business days, depending on the destination.

3. Order Processing Time
Orders are processed and shipped within 1-2 business days of purchase, excluding weekends and holidays.
If your order includes custom or pre-order items, processing times may vary. Estimated processing times are noted in the product description for custom items.

4. Tracking Your Order
Once your order is shipped, we will send you a confirmation email with a tracking number and a link to track your package.
Please allow 24-48 hours for tracking updates to reflect in the system.

5. Undeliverable Packages
In cases where a package is returned to us due to incorrect address information, refusal, or unclaimed status:
We will contact you to arrange reshipment, and additional shipping fees may apply.
If we do not receive a response within 7 business days, we may process a refund, minus any original shipping fees.

6. Delayed or Lost Packages
While we do our best to ensure timely delivery, delays can occasionally occur due to factors beyond our control, such as weather, customs, or carrier issues. In the rare event of a lost package:
Contact our customer service team, and we will assist you in filing a claim with the carrier.
We recommend purchasing shipping insurance for added protection on high-value orders.
7. Shipping Restrictions
Please note that we are unable to ship to P.O. Boxes or APO/FPO addresses for certain delivery options. Contact us if you have specific requirements or questions.

8. Contact Us
For any questions or concerns regarding shipping, please reach out to our customer support team at: info@tolishhair.com